Customer service notice

Please note: We are handling a high volume of messages. Please allow a few working days for a reply.

Do you have a question about your order or our products?

Please check our Frequently Asked Questions page. It covers most common questions, including:

• Order status
• Offers and discounts
• Partnerships
• Mounting a frame
• Tips for dried paint
• Delivery times and shipping options

Order status?

Please always check your tracking code first:

• Standard designs: delivery timing is shown at checkout and in your tracking email
• Custom photo kits: these are made specially for you, so processing and delivery take longer than standard designs. Your tracking email will show the latest status.

Received a Klarna reminder?

If you receive a payment reminder while your parcel is still on the way, you can pause the invoice in the Klarna app to prevent further reminders.