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Frequently Asked Questions
Orders & Delivery
After placing an order on our website, you will arrive at the thank you page where you can see your order number. Shortly afterwards you will receive an order confirmation email, which also contains your order number.
You can easily place an order in a few steps. In the unlikely event that you are unable to reach an agreement, we are of course always ready to help you or place the order for you. Do you need help? Please contact us directly at info@paintingbynumbers-expert.co.uk.
How do you place an order?
Step 1: Choose your product
Select the desired product and place the product in your shopping cart by pressing the green order button. You can now continue shopping at your leisure, or go directly to "checkout". The product you selected is now in your shopping cart.
Step 2:Shopping cart
You will always find your shopping cart at the top of the page, wherever you are in our shop. When you have finished shopping, go to your shopping cart and choose "place order". Do you want to change the products in your shopping cart? This can easily be done by removing the product completely or by pressing - or +.
Step 3: Login & address details
Are you already a Painting by Numbers Expert customer? Then log in with your login details. Your address details have already been filled in automatically. Are you ordering from Painting by Numbers Expert for the first time? Then enter your address details and do a final checkyour details have been entered correctly. It would be a shame if your order was delivered a street away.
Step 4: Payment method
Select your preferred payment method here. Please note, some payment methods may incur additional charges.
Klarna secure checkout: pay within 14 days of receiving the items. Only possible where available.
iDeal: via the trusted online payment environment of your bank
PayPal: easy and fast payment, you do not have to enter contact details, because these are known to PayPal.
Bancontact: via your bank's trusted online payment environment. Only possible where available.
Belfius: via your bank's trusted online payment environment. Only possible where available.
KBC: via your bank's trusted online payment environment. Only possible where available.
Transfer: no time now? Pay later via onetransfer. An email will be sent via email with instructions on how to pay.
Credit card: pay securely with your credit card.
Read here about our delivery times.
Alleen bestellingen met een eigen foto kunnen worden aangepast, omdat de standaardmotieven direct worden verwerkt en verzonden door PostNL.
We are sorry that your order did not arrive within the expected delivery time associated with your order. The expected delivery time is our best estimate of when your package will arrive.
Orders with your own photo will be delivered within approximately 20 days in the UK. Once you have received a track & trace code for your own photo, it takes an average of 10 days to deliver your package. Have you not received a track & trace code after 10 days? Don't panic! It may take a few days longer.
Delivery of a standard motif takes place within a maximum of 2 working days.
Delivery
We're sorry, but we do not offer personal collection options. All orders are processed and shipped from our facility.
If you have just placed an order, please send us an email to info@paintingbynumbers-expert.co.uk with your order number and ask to change the address. Please note that if the order has already been shipped, it is probably no longer possible to change the address.
Unless otherwise stated in the confirmation email, all orders with a standard motif will be shipped quickly. Orders with your own photo are shipped within 10 days on average. Have you not received a track & trace code after 10 days? Don't panic! It may take a few days longer.
If you have just placed an order, please send us an email to info@paintingbynumbers-expert.co.uk with your order number and ask to change the address. Please note that once the order has been shipped it will probably no longer be possible to change the address.
It is possible that your track & trace code does not display any information. This often means that the delivery service has not yet processed the package. Check again after a few days.
All orders are FREE shipped by us!
Product
Als je merkt dat de verf van je schilderen-op-nummer-set is uitgedroogd, hoef je je geen zorgen te maken. Er zijn eenvoudige methoden om de verf weer vloeibaar en bruikbaar te maken.
Gebruik van water: Voor waterbasisverf is het toevoegen van een paar druppels water vaak voldoende. Gebruik een pipet of een schoon penseel om een paar druppels water in het verfpotje te laten vallen. Roer vervolgens goed door tot de verf weer de gewenste consistentie heeft. Voeg indien nodig meer water toe, maar doe dit druppelsgewijs om te voorkomen dat de verf te dun wordt.
Acrylverfverdunner: Voor acrylverf kan een speciale acrylverfverdunner worden gebruikt. Volg de instructies op de verpakking van de verdunner voor de juiste verhoudingen. Meestal volstaat een paar druppels om de verf weer soepel te maken. Roer de verf goed door na het toevoegen van de verdunner.
Warm waterbad: Als de verf erg hard is geworden, kan een warm waterbad helpen. Plaats het goed afgesloten verfpotje in een kom met warm (niet kokend) water. Laat het een paar minuten staan om de verf te verzachten. Daarna kun je water of verdunner toevoegen en goed roeren om de verf weer gebruiksklaar te maken.
Goed mengen: Het is essentieel om de verf grondig te mengen na het toevoegen van water of verdunner. Gebruik een schoon penseel, een roerstokje of een tandenstoker om ervoor te zorgen dat de verf egaal en klontvrij wordt.
Door deze methoden te gebruiken, kun je je verf weer in perfecte staat brengen en verder genieten van je schilderen-op-nummer-project. Als je vragen hebt of hulp nodig hebt, staan wij bij Painting Expert altijd voor je klaar.
Diamond painting is een leuke en ontspannende hobby, maar het kan frustrerend zijn als je merkt dat je steentjes mist om je kunstwerk te voltooien. Gelukkig zijn er verschillende stappen die je kunt nemen om dit probleem op te lossen.
Controleer de verpakking Grondig: Soms kunnen kleine steentjes gemakkelijk over het hoofd worden gezien. Controleer alle zakjes, doosjes en zelfs de vloer rondom je werkplek om er zeker van te zijn dat je geen steentjes hebt gemist. Grondig: Soms kunnen kleine steentjes gemakkelijk over het hoofd worden gezien. Controleer alle zakjes, doosjes en zelfs de vloer rondom je werkplek om er zeker van te zijn dat je geen steentjes hebt gemist.
Neem contact op: Wij bij Painting Expert streven ernaar om onze klanten tevreden te stellen. Mocht je steentjes missen, neem dan direct contact met ons op via info@paintingexpert.nl. Geef aan welke steentjes je mist en wij zullen ons best doen om de ontbrekende steentjes zo snel mogelijk naar je op te sturen.
Zoek reserves bij andere diamond paintings: Als je meerdere diamond painting kits hebt, kun je proberen de ontbrekende steentjes te vinden in andere kits. Vaak zijn de steentjes standaardmaten en kleuren, zodat je ze kunt gebruiken om je huidige project te voltooien.
Door deze stappen te volgen, kun je snel weer verder met je diamond painting en genieten van het voltooien van je prachtige kunstwerk. Als je vragen hebt of hulp nodig hebt, staan wij bij Painting Expert altijd voor je klaar.
Sorry to hear that mounting the frame is not possible. We have made a video showing how to assemble the frame. Click here on the video.
Betaling
With the payment methods below. Whichever method you choose, you pay 100% securely.
Klarna secure checkout: pay within 14 days of receiving the items. Only possible where available.
iDeal: via your bank's trusted online payment environment
PayPal: pay easily and quickly, you do not have to enter contact details, because these are known to PayPal.
Bancontact: via your bank's trusted online payment environment. Only possible where available.
Belfius: via your bank's trusted online payment environment. Only possible where available.
KBC: via your bank's trusted online payment environment. Only possible where available.
Transfer: no time right now? Pay later via bank transfer. An email will be sent via email with instructions on how to pay.
Credit card: pay securely with your credit card.
All prices stated include VAT
All payments on our website are processed via a secure server. Your personal and payment details are kept securely.
Klarna Achteraf Betalen
Usually yes. If this is not possible, it is due to one or more of the following factors:
- You are not from the UK
- Total amount of your order
- Type of items in your order
- Any unpaid invoices
- Number of orders you have previously placed with us
- 1 of your invoices has been transferred to a collection agency
You can of course complete your order with another payment method.
It is also possible to contact Klarna directly, they can help youexplain why the payment is not approved. Klarna can be reached via the following telephone number: 020 80 82 852.
Your Account
Promotions & Discounts
Of course! New customers can use the discount code DEAL10 to get a 10% discount on their first order.
After you make your first purchase with us, you will receive your order with some extra surprises!
We love giving customers extra rewards and the more you order, the more discounts and perks you receive!
Stay up to date with our newsletter to stay informed of the latest deals and discounts. We usually email our latest deals/offers codes to our newsletter subscribers, so sign up!
Retourneren, annuleren en garantie
You can use here read more about our returns policy.
If you revoke the agreement, receive you will receive all payments you have made up to that point, including delivery costs, without delay in any case no later than 14 days after we have been informed of your decision that you wish to revoke the agreement, back from us. If you only want part of your order If you return it, the delivery costs for the outward shipment will not be refunded. We are allowed wait with the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever comes first.
Unfortunately, we can no longer accept returns on products that have been used, because we can no longer sell these products to other future consumers.
Yes, you have a reflection period of 14 days after receipt. Within the cooling-off period you can indicate that you wish to revoke the agreement. Then you still have 14 days to actually return the products
Sure. You can cancel as long as your item has not yet been shipped. You can send us a message that you want to cancel the order. But we work very quickly. As a result, your item is sometimes shipped before the cancellation request arrives. Of course you can return this upon receipt.
You must return the unwanted product(s) at your own expense. We strongly recommend that you return the product(s) via PostNL.
For all items you purchase from us, the legal warranty applies. Legal warranty means that a product is or must do what it does what the consumer can reasonably expect from it
Technical Problems
We are very sorry to hear this and are here to help you!
- Try using a different browser (try Google Chrome!)
- Try using a different device or computer.
- Check whether you have selected the correct payment method and the correct bank.
If you are still unable to place an order, please send a screenshot of the error so our support team can determine the cause of the problem.
Send a message with photo to info@paintingbynumbers-expert.co.uk
Sociale & Publieke relaties
If you are a blogger or have a press request send an email to info@paintingbynumbers-expert.co.uk
Give us your social channels and other information that can give us a better understanding of your community. We look forward to working with you!
Email your request to info@paintingbynumbers-expert.co.uk. Make sure to include your website/social channels, the type of event you want to host, and other details. We look forward to hearing from you!
We'd love to connect with you! Add us on our social media below:
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